Ski with Ease Ski School is committed to protecting your privacy. This privacy policy statement explains some of the steps we take to protect personal data collected on our website.
Ski with Ease Ski School & Board with Ease Snowboard School is committed to protecting your privacy.
This statement explains some of the steps we take to protect personal data collected on our website. It describes what categories of personal data we collect, the purposes for which we use those data, your choices regarding use of personal data about you, our security measures, and how you can review and correct data about you.
Our website has SSL (Secure Sockets Layer). This is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. By accessing our website or using our services you consent to the data collection and use practices described in this privacy statement.
Data collected directly from visitors:
In most instances, you can visit our websites without providing any personal data. However, on some pages, we may ask you for personal data to provide a service or carry out a transaction you request.
Cookies:
UK and EU law require that websites that use cookies (that is, most websites) provide information to users about those cookies.
What are cookies? Cookies are small files which asks permission to be placed on your computer’s hard drive which help us provide you with a better website browsing experience.
Performance cookies enable us to monitor and analyse web traffic using Google Analytics to count the number of people who use the site and to analyse how they use it, which pages you find useful and which you do not, remembering information about your preferences. We do this to make sure that our site is as good as it can be when trying to improve what we offer to users.
Cookies allow web applications to respond to you as an individual and in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can read more about cookies and how to remove them: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html
If you have any questions or concerns about our use of cookies you can contact us at any time at [email protected]
Booking process personal data that we collect may include:
Contact details, such as your name, title, company/organization name, email address, telephone, mobile and accommodation address in resort; your preferences with respect to email marketing; financial information, including credit card numbers; your enquiries about and orders for our products and services, as well as information that assists us in identifying the best products and services for you; feedback from you about our products and services, including our websites.
You are not required to provide this information. However, if you choose not to, we may not be able to provide you the requested service or complete your transaction. Your data is stored securely on our booking system which only our database managers have password access to.
We may also collect data in the following ways:
While you are accessing our website locational data may be collected via our website using cookies, including the device you have used and your location. To help us understand what matters to you, and how you view content so we can ensure what we create meets those needs.
During the booking process, either online, over the phone, via email, or in person. From third parties if the booking is made through a tour operator or agent, when you talk to us on the phone or in person in-resort, during your lesson, in emails, text messages and in letters, when you complete a survey or feedback or if you take part in competitions.
Our use of personal data:
We will use personal data only for the purposes set forth within this document.
Services and transactions:
To deliver effective customer service we use personal data from written communications or summaries of spoken conversations to ensure the lesson booked is appropriate and to enable us to pick the best instructor for you or your party.
We also use data to execute transactions you request, alert you of lesson availability which might be of interest to you and providing information about Ski with Ease Ski School & Board with Ease products and services. This data is also used in processing orders, answering customer service requests, facilitating use of our website, and so forth.
Marketing Communications:
When collecting information that might be used to contact you about relevant and interesting information in our marketing communications products and services, we give you the opportunity change the consent format or to opt-out from receiving such communications.
Product review:
From time to time we review products available, pricing, buying behaviour and the types and frequency of lessons bought, this enables us to review the products we offer and to help us understand demand and to recruit and schedule instructors accordingly.
Information to instructors:
Relevant client data (names, ages, level information and discipline and mobile number) is given to the instructor to enable them to deliver your lesson. Your instructor will need your mobile to contact you on the mountain if you are late, lost, update you with changes or contact an adult regarding a minor in a lesson.
Supplementary contact data:
This data may include buying history to the customer service and operations team to ensure we provide the best level of service possible and to reach you if needs be regarding your lesson or in case of emergency.
Type of information held and how it is used:
Contact address / resort address, telephone number, mobile number and email address of the lead name of the booking, what you booked and to enable us to deliver effective customer service communications pre-arrival, during your stay, or following your return home from resort.
Name and age (if supplied) of all skiers or boarders and ability level to allow us to personalise and deliver an appropriate lesson.
We want to ensure that our service meets or exceeds your expectations and so we may contact you via email following your lesson or from time to time to ask for your feedback. Your involvement in this process is of course wholly optional.
How it is processed:
Your data might be used as part of the product development, financial and operational planning processes. We run regular sales reports to understand the frequency and volume of purchase by resort or by product type. This enables us to provide the best service possible.
To enable us to send personalised marketing communications your data will be used as part of the segmentation or profiling process. This might include your level, the resort you skied or boarded in, what you bought, how frequently you’ve bought and how or when you bought.
Security:
Ski with Ease ski School & Board with Ease Snowboard School is committed to protecting the security of personal data. We use World Pay to handle online card transactions, address information will be required for online payments. No card information is stored on our web-servers. All card payment information you supply is encrypted via Secure Socket Layer (SSL) technology.
While no security measure can guarantee against compromise, we use a variety of security technologies and procedures to help protect data from unauthorised access, use, or disclosure.
Reviewing personal data:
In some cases, you can review and correct personal data provided through our website by going to the page on which you provided the data.
You can also make a request to review and correct personal data collected via our website or submit any inquiries or concerns you may have regarding personal data by sending an email.
Children:
This site is a general audience site, although it contains information that may be of interest to children, Ski with Ease ski school does not seek through this site to gather personal data from children.
How long is data stored:
This will depend on the purposes for holding the data.
We carefully consider and can justify how long we keep personal data to enable us to serve you effectively and to satisfy aspects required for tax and audit information purposes up to 6 years after your last purchase.
We periodically review the data held and erase or anonymise it when no longer needed unless you opted in to marketing communications.
External links disclaimer:
Throughout our site you will find links to external websites. Although we make every effort to ensure these links are accurate, up to date and relevant, we cannot take responsibility for pages maintained by external providers, such sites are not governed by this privacy statement and you should exercise caution and look at the privacy statement applicable to the website in question. If you come across any external links that don’t work, we would be grateful if you could report them to [email protected]
Your rights:
Under new GDPR changes to data protection effective 25 May 2018 you have the right to:
Ask us about the data we store on you and for you to ask us not to process your data, amend or update the data we store on you, ask to opt out from any marketing communications, ask us to delete or destroy any data we hold on you.
Further questions about our privacy practices:
If you have questions regarding this privacy statement or our handling of personal data, please contact us by email at [email protected]
Changes to this privacy policy statement:
Ski with Ease & Board with Ease may occasionally update this privacy statement.
Ski with Ease, Service Address: Manufactory House, Bell Lane, Hertford, Hertfordshire SG14 1BP
Phone: 020 3633 2040 / E-mail: [email protected]