Thank you for booking with Ski With Ease & Board with Ease. We take pride in the products we offer and always aim to deliver a quality service that exceeds your expectations.
Ski with Ease Ski School – Ski Lesson Booking Terms & Conditions.
Thank you for booking with Ski With Ease & Board with Ease. We take pride in the products we offer and always aim to deliver a quality service that exceeds your expectations.
(1st November 2021 onwards)
We’re sure you won’t need it, but so you are aware, here’s the inevitable small print associated with your booking/cancellation and amendment policy. By booking services with Ski With Ease either by telephone, post, in person, email or directly online through our booking facility you will be agreeing to these Booking Conditions. If you are booking on behalf of others, you will also be taking on responsibility that the other members of your group have also read and agree to the Booking Conditions contract with Ski With Ease, so please read through and get in touch if you have any questions.
OUR MAIN CONTACT DETAILS ARE:
Office: (+44) 02036332040
Glenn: (+44) 07531 949273
Ski & Board School Email: [email protected]
WEBSITE USAGE TERMS & CONDITIONS
The term “Ski With Ease or Board With Ease” or “us” or “we” refers to the owner of the website whose service address is Manufactory House, Bell Lane, Hertford, Herts SG14 1BP. The term “you” refers to the user or viewer of our website.
This site and its contents are the property and copyright of Ski With Ease and Board With Ease snowsport school booking services. Information is placed on the site in order to be of value to individuals. Items may only be downloaded to a local hard disk or printed for personal use. No part of the content of this site may be, by way of trade or otherwise, lent, resold, hired out or otherwise circulated without prior permission.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by, or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
All booking conditions for services can be found in the main booking terms & conditions document available on our website.
Your use of this website and any dispute arising out of such use is subject to English law.
Conditions of Sale:
This section deals with conditions relating to the sale of services by booking agents Ski with Ease / Board with Ease to you.
BOOKING LESSONS TERMS & CONDITIONS
This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts and entirety supersedes all prior agreements, arrangements and understandings between the parties relating to its subject matter.
All prices quoted by us and paid for by you are for instruction and agent fees only, by paying the deposit and or full balance for your lessons confirms that you have read, understood and agree to these terms and conditions. If booking for someone under the age of 18 this also confirms your consent on their behalf as parent/guardian. Before making payment via any of our booking platforms you are advised to double check and have verified all dates and times stated on the invoice/booking forms before making payment, as in doing so you agree to the precise details stated.
When you place an order to purchase a service from “Ski With Ease” / “Board With Ease” snowsport booking agents, you will be sent a confirmation e-mail to your stated address or confirmation via another form of electronic communication if directly stated that confirms receipt of order, and contains the details of your order. Lack of email/electronic confirmation may mean that payment has not been received and the client is advised to contact us to check the status of the booking.
Your order represents an offer to us to purchase a service, the order is only deemed final and the services reserved and accepted by us, when accompanied by payment of the total amount for the services due. The confirmation with meeting details will then be sent via the customers stated e-mail or other stated form of electronic communication.
In the case of partial payment, the remaining balance must be paid in full one month (30 days) before the start date of the order. Full payment for the cost of the services must be made before performance of the services begins. If the customer fails to pay the amount owed by the stated deadline Ski With Ease reserves the right to treat your booking as cancelled by you and sell the reserved places and retain the entire deposit.
If you are having issues or challenges paying your final balance, please talk to us. Email [email protected] *Note, if there is an agreed extension, but the balance is still not paid on the stipulated date, we reserve the right to cancel the booking in full based on the original date within your payment plan.
Clients are advised to double check all dates and times stated on their invoice/online booking form before making payment, as in doing so they agree to the precise details stated.
To ensure you have the best experience, we are always happy to talk through your planned ski or snowboard lesson to ensure that it’s right for you. It is ultimately your responsibility to make sure that for lessons you book, yourself and others in your party are of a similar ability. Where we think it is necessary to ensure that you will get the most out of your lesson(s), we may have to split your lesson(s) where possible. For example, a 2hr lesson booking split into 2 x 1hr sessions for the different abilities.
The customer acknowledges that Ski With Ease uses the contracted services of selected independent self-employed professional instructors who are are solely and entirely responsible for providing the Ski/Snowboard lessons as described on the Ski With Ease website, instructors are qualified through their governing body. Their professional membership of these organisations either includes insurance to provide the services or they have their own liability insurance in place. When under their care your contract is directly with them. Should you be involved in a dispute that involves the need for insurance, this will be directly with the organisation that provides their insurance, not the Ski With Ease Insurance providers.
By booking a Ski With Ease lesson or a course of lessons you will be taking advantage of a huge wealth of experience and expertise. The instructors who work on behalf of Ski With Ease / Board With Ease are highly skilled at developing confidence and performance skills as described on our website, our select instructors are well trained in the safety aspects for the mountain activities and services sold and can advise, help, and lead you. It is known that accidents do happen as part of snowsports, and skiing and snowboarding involves an element of risk, which you must accept as inherent to snowsports. You must take responsibility for your own actions and decisions when on the mountain either by yourself or with your instructor. By booking sessions with Ski With Ease / Board With Ease you will be accepting the risk involved and accepting that an accident may happen. You will also be responsible for deciding to take part in any activity whether an exercise, a particular technique, a particular slope, skiing a particular speed or skiing particular snow textures. The instructors working on behalf of Ski With Ease / Board With Ease cannot be held responsible for accidents and your actions. If at any point you wish not to take part in an activity for any reason then you must let the instructor know immediately.
Modifications of Services:
Modifications can be made more than 30 days before start of services subject to availability of instructors, any additional costs will be disclosed to the customer for consent. Given the organisation and planning required to provide our services, any service modifications within 30 days prior to start of service will be entirely at our discretion.
Pricing may be modified without notice in the event of rate increases imposed by suppliers, or in the event of economic disruption. These price adjustments shall not apply to contracts already signed with the customer.
Ski With Ease Ski School / Board With Ease does not insure its clients, it is a condition of this agreement that you are obliged to insure yourself for third party liability for all events arising from and/or connected with your lessons and we recommend that you arrange an appropriate policy that includes but is not limited to: personal, medical and rescue insurance, via a licensed agent. It is our assumption you will have this when attending lessons.
Ski With Ease / Board With Ease will not be liable to ‘front’ or cover any medical, rescue, 3rd party costs or any other costs that may arise through our professional decision to action items listed in section ‘Consent to Medical Treatment’ through failure to be adequately insured on your part.
It is important that you read carefully and understand your chosen policy and ensure it covers all your wants and needs. Skiing and snowboarding do entail risks, as a result many insurance policies do require you to wear a helmet on the slopes regardless of local legal requirements, or risk voiding the policy. Ski With Ease highly recommends that all participants wear helmets regadless of age, in and out of our lessons.
In the course of lessons Instructors may ski outside the piste markers or enter play parks or zone where they deem it safe to do so and your insurance cover should provide for this. For off-piste specific lessons, avalanche safety packs are required and a comprehensive insurance covering this should be taken.
We recommend adding cancellation cover for Covid-19 and pandemic related events (that are not covered in our Covid-19 section below), in addition to your general travel insurance, that includes lesson and booking fees.
Snow Insurance/Lift Closure Cover:
It is important to note that neither Ski With Ease nor the instructors shall be held liable for the fact of “too much” or “insufficient” snow and lift closures due to a multitude of events outside of our control. In such an event(s) you shall not be entitled to compensation, discount or reimbursement for services paid. If desired, the customer should ensure that their policy includes “snow insurance cover”; “lift closure cover” or takes out additional cover.
Travelling to Other Portes du Soleil Resorts due to Lift Closure or Poor Conditions:
Ski With Ease / Board With Ease cannot accept responsibility for snow and weather conditions or lift closures in your resort that may affect your sessions. You may be offered your lessons in another nearby Portes du Soleil resort with superior conditions. The costs of travelling to and from these resorts will need to be paid by each client including lift pass upgrades. The instructor will evaluate and inform you and Ski With Ease whether to travel to other resort(s), should you choose not to do so you will forfeit the fee paid for that session(s). If the instructor makes a decision by reason of safety as to the unsuitibiltiy of snow conditions, this is final.
We have adapted our sales conditions in the event that lessons are cancelled due to circumstances related to COVID-19. These conditions are over and above our standard cancellation policy. You must comply with all current local and national safety protocols. If you are unable to take your lessons for either of the two reasons stated below, you will receive a refund on all unused lessons, less a 20% booking charge:
⦁ If the ski infrastructure is forced to close by administrative order of the French government due to COVID-19 or any other pandemic.
⦁ If you have been unable to travel due to official advice against travel to France from your country of origin or the French government.
In all other circumstances our standard cancellation policy (above) applies, if you cancel your booking / lessons due to any other COVID-19 related event. We would recommend adding cancellation cover to general travel insurance for any Covid-19 related events that are not covered in this section to include lesson and booking fees.
Lessons Booking Form/Correspondence:
Your start time, date and location will be as stated on the receipt. For the performance of the services, it is your responsibility to check time/location/date to meet your instructor and ensure you present yourself, and your equipment in a fit and safe condition for physical activity in the mountain environment.
Your lesson start time, duration, dates and location can all be found on your booking form receipt. The designated meeting point and arrangements may be subject to alteration in the light of prevailing circumstances. It is your responsibility to ensure that details held by us are current and up to date and instantly accessible to you during your trip should we need to contact you. Unfortunately, there is no refund, in full or in part, for any unused lessons due to clients’ late arrival, misunderstanding of reservation details, illness, accident, lift closure due to adverse weather conditions, avalanche control or lack of snow or other cause outside our control. I the resort(s) is open (or partly open) the lesson will go ahead. Our instructors will wait 45 minutes for clients to arrive at the designated meeting point and any time made up will be entirely at our discretion.
Our main lesson start locations are:
Morzine: Go to the top of Morzine Pleney Telecabine. As you exit at the top you will see a large restaurant and terrace to your right. Your instructor will be waiting on the snow in front of the restaurant ski racks about halfway down.
Les Gets: Yeti Restaurant – Go to the top of the red Chavannes Telecabine. As you exit you will see the Yeti Restaurant. Walk around to the front seating terrace and your instructor will be standing in front of the ski racks.
Avoriaz: Yeti Restaurant – On the snow standing by the seating area.
Avoriaz: Ardent – Go to the top of the Ardent Telecabine (Linderettes) and as you exit you will see a large map to your left. Your instructor will be standing in front of the map.
Avoriaz: Prodains Express – Go to the top of the Prodains Telecabine. As you exit at the top onto the snow your instructor will be waiting in the middle.
Meribel: Meribel Centre – at the bottom of the Rhodos Gondola – on the snow-front in La Chaudanne.
When agreed in advance, at the clients’ risk of misunderstanding, we may start your ski lesson from a different location. This will be specified on your booking form. *If you need to finish your private ski lesson in a specific location, please make your ski instructor aware of this prior to the start of your lesson so that we can do our best to incorporate your needs.
Ski Lift Pass:
Ski lift passes are not included in the price of your ski lesson. It is your responsibility to provide a valid pass for the duration of your lesson(s) or ski course. The pass must give the necessary access to the area intended to be used during the lesson.
Ski Lesson Confirmation:
Your ski lesson is provisionally held until the due date stated on your invoice only. Lessons are not confirmed until the invoice balance has been paid and received in full. Failure to pay by the due date could result in your lesson being cancelled and reopened for public booking or, allocation of the lesson could be cancelled.
Cancellations By You:
In the event of you cancelling in whole or in part any Ski With Ease / Board With Ease activity the following charges apply dependent on the amount of notice given:
When cancellation is received in writing by email 28 days or more prior to the start time of your activity an 80% refund will be offered.
When cancellation is received in writing by email less than 28 days but more than 21 days (504 hours) prior to the start time of your activity a 50% will be offered.
When cancellation is received in writing by email less than 21 days but more than 14 days (336 hours) prior to the start time of your activity a 20% refund will be offered.
When cancellation is received in writing by email less than 14 days prior to the start time of your activity a 0% credit or refund will be offered.
Gift vouchers are subject to the same Terms and Conditions and are not eligible for a cash refund (a new voucher will be issued for the appropriate amount).
Cancellation in writing by email MUST be sent to: [email protected]
We are always sorry if you cannot make the lessons that you have booked in whole or in part due to late arrival, illness, accident, lift mechanical interruptions/failure, or resort closure due to bad weather conditions, or for any other unforeseeable or unavoidable cause; or unusual circumstances beyond the control of Ski with Ease / Board with Ease. If you are unable to attend the lesson on the day, no refund will be given, any rescheduling would be entirely at our discretion. We are, however happy to provide a letter for your insurance company on request.
Cancellations By Us:
Ski With Ease / Board With Ease Schools reserves the right to cancel or modify its lessons for a variety of reasons. In the unlikely event that Ski With Ease / Board With Ease Schools has to cancel/amend the details of your lesson you will be offered the following options:
Accepting the changes:
Accepting an alternative lesson with us for equal value. In the case of the new lesson being of higher value, then the difference will be paid for by us. In the case of the new lesson being of lower value, the difference in cost will be held as a credit on your account.
If no solution can be found resulting in us cancelling your lesson, we will offer you a full refund.
Above the advertised maximum participant’s ski lessons:
We only accept a maximum of 6 people in a beginner private lesson, 7 for intermediates and maximum of 8 in full day hire and Portes du Soleil tours unless specifically agreed by you or requested by you.
Right of refusal:
All clients need to present themselves suitably physically fit and emotionally ready for physical activity in the mountain environment, we expressly reserve the right to prevent you from participating in any aspect of your selected course or lesson if, in the reasonable opinion of our staff you are unsuited to participate, do not have the required ability and/or fitness level, suitable equipment, or if you appear to be under the influence of drugs or alcohol. In such an event, no refund or other compensation will be due.
Termination and Compensation:
For reasons of safety, it is a condition of booking that clients respect the professional judgement of the instructor while they are in the lesson. You remain responsible at all times for the conduct of persons for whom you book our services. Whilst on a Ski With Ease or Board With Ease lesson, you and your party are expected to behave in a safe, orderly and appropriate manner. Ski With Ease / Board with Ease and/or the instructor reserve the right using our reasonable discretion, to terminate the lesson or exclude the people who indulge in serious misconduct, or who fail to adhere to relevant safety guidelines or disobey the instructor’s directions thus endangering themselves or exposing others to risk or injury. In such circumstances you and your party will not be entitled to any refund and our contractual obligations will be terminated.
Skiing and snowboarding require a reasonably high level of physical activity. All clients need to present themselves suitably physically fit and emotionally ready for these physical activities in the mountain environment. Clients are asked to inform us prior to booking of any situation, medical or otherwise, of which the instructor should be aware.
Interruptions in ski lift operation are outside our control, and such events may impact the proper performance of our services in full or in part. Such events shall not result in any reimbursement, transfer from one client to another, discount or compensation, by Ski With Ease to the customer.
Medical Conditions & Previous Injuries:
It is essential that you inform Ski with Ease / Board with Ease School BEFORE booking any lesson with us if you have any pre-existing medical conditions or injuries that may affect your ability to participate fully in your chosen lesson. If your medical condition changes between booking and starting the lesson, it is your responsibility to inform us immediately. Examples include (but are not limited to): high/low blood pressure, heart disease, stroke, diabetes, asthma, ligament problems/surgery, pregnancy, cancer, dizziness and fainting, chest pains and/or shortness of breath during physical activity, bone and joint problems and any respiratory problems. We also need to know any medication you are currently taking, any major operations you have undergone and injuries you may be carrying.
Any information you divulge will be kept strictly confidential. Letting us know about any of the above allows us to tailor our content where appropriate to keep you safe and having fun. In some cases, a doctor’s note stating your ability to take part in the activities outlined in the chosen course may be required. We are not liable for any death, personal injury or illness that occurs from your participation in the course and/or lessons that is a result of a pre-existing medical condition/injury/illness of which you did not make us aware.
Consent To Medical Treatment:
You (the attendee or parent/guardians of attendees under the age of 18) hereby consent to emergency medical treatment being provided to the attendee and authorise Ski With Ease / Board With Ease to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee.
Skiing and snowboarding are in their nature dangerous activities and carry inherent risks. While we endeavor to make your lesson as safe as possible, you participate in full knowledge and acceptance of these risks. Ski With Ease / Board With Ease holds no liability for damage to property or liability for death or personal injury, consequential loss or third-party claims caused or is due to circumstances which we could not reasonably foresee or have avoided to yourself or any of your party under your booking during lessons through no fault of ours or our supplier. If you are involved in an accident involving another member of your group or a member of the general public, Ski With Ease / Board With Ease and the independent instructor cannot be held responsible. If an injury occurs due to a collision or incident then your dispute will be with the person/persons involved in the incident and not the booking agent Ski With Ease / Board With Ease or the instructor.
If you are unable to attend a course due to events outside Ski With Ease / Board With Ease’ reasonable control, neither we nor the instructors shall be deemed liable or in default for any such breach or delay in performance of these terms and conditions that is caused by events outside our control.
(‘Force Majeure Event’): A force Majeure Event includes any act, circumstance, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other labour or trade disputes and industrial action or non-performance by suppliers or subcontractors; civil commotion, riot, invasion, terrorist attack or impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport, threat, fire, storm flood, avalanches or other natural disaster, adverse weather conditions (including heavy/insufficient snowfalls or non-freezing conditions), epidemic, pandemic and any law or any action taken by a government or public authority, including without limitation, imposing of sanctions, quota, prohibition embargo or breaking off of diplomatic relations, or failing to grant a necessary licence or consent. Nor shall they be held liable for the act of a third party not involved in providing the services under the contract, or improper performance of the contract attributable to the Customer.
Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course/lesson.
Vehicles, Personal Possessions, and luggage:
Ski With Ease / Board With Ease will not be held responsible for any theft or loss of personal belongings from our rented or actual premises or vehicles. Whilst we will endeavor to ensure the security of personal belongings of the party, we cannot guarantee it. Please be aware of this fact and leave expensive/personally valuable items at home.
Statement on Cookies:
By using our websites, you agree to us using cookies as set out in our Statement on Cookies.
Operating our Website: This means that you can navigate around and use the features of our website.
Collecting Information: This means we can learn more about how you use our website so we can improve our products and online experience.
Tailoring Your Experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
Making Our Marketing Relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
Email Newsletters: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website.
You can opt-out of this in any email we send.
Types of Cookies We Use:
Here are the types of cookies our websites use and some more details about what they’re used for:
These cookies allow us to make sure you get the best possible experience on our website. They are essential for you to be able to navigate around our website and use the features available.
Drupal is a content management system, meaning Drupal is used to manage content on informational sites, social media sites, member sites, intranets, and web applications.
These cookies help us understand how our customers are using the website, so we can make things better.
These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Ski with Ease and Google and never shows any confidential information.
The Google Analytics demographics:
Display advertising and display network ad features have been implemented on this site. Visitors can opt-out of Google Analytics using the [Ads Settings]
Refusing cookies and changing your mind after you’ve accepted:
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Data Usage & Privacy:
We take your email address at the time of booking in order to email you a confirmation of your booking, containing the details of your booking as well as a link to the meeting point in your resort. Shortly after booking your email will join our mailing list on which we’ll send you updated news about your resort, offers in resort, lesson updates, and new availability, news and information we think you’ll find interesting from time to time or leading up to your holiday. All our email communications contain an opt-out link, should you change your mind at any time. We will not supply your email address, or any other personal details, to third parties or suppliers. News updates are also on our social media pages if you prefer your news this way.
For more information regarding Data and Privacy please read our Privacy Statement.
We are committed to observing the laws and regulations which govern our operations. Our policy explains our individual responsibility in complying with anti-bribery or anti-corruption laws around the world and ensuring that any third parties that we engage to act on our behalf, do the same. If you have any questions about this policy, you should contact Ski With Ease management who are committed to complying with all laws. Any Ski With Ease / Board With Ease agent/contractor who violates the rules in this policy or who permits anyone to violate those rules may be subject to appropriate disciplinary action, up to and including dismissal/termination of the contract, and may be subject to personal civil or criminal sanction. Our full anti-bribery policy is available on request.
Photography: Photo / Video Release
Ski With Ease / Board With Ease regularly film during our sessions, this can be for video feedback purposes of your lesson to help you improve. Occasionally we like to showcase your skills on social media and for marketing purposes by turning these clips into video edits or as photos to be distributed online, printed or included in our weekly award certificates, please do let us know if you do not wish photographs or footage of you or your children to be used in this way. We are also asked to create video/photos of your lesson/progress to supply to you at the end of your holiday. You will be asked in advance if we can use the videos on our social media pages.
We promise to only ever use these with good intentions and the following puts that into a more worded version. Please remember if booking for someone under 18 years of age you are consenting on their behalf regarding this photo/video release unless we are instructed by you otherwise.
This section confirms the agreement between you and Ski With Ease / Board With Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in SkiWith Ease / Board With Ease lessons.
Activities in which you may be photographed or videotaped (herein called the Property) from time to time. For valuable consideration received, you hereby irrevocably grant to Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in Ski With Ease / Board With Ease activities. You hereby agree that you will not bring or consent to others bringing claim or action against Ski With Ease / Board With Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release Ski With Ease / Board With Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against Ski With Ease / Board With Ease in connection with the Property. This agreement shall not obligate Ski With Ease / Board With Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. Sk i With Ease / Board With Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents shall have the right to assign its rights hereunder, without your consent, in whole or in part, to any person, firm or corporation.
In the unlikely event you may have a complaint, you must inform us as soon as possible, preferably in writing, and in resort. We will confirm receipt of your complaint, clarify it to confirm understanding, and do everything reasonable to settle the matter to your satisfaction and our own. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and address or rectify your complaint whilst you were in resort and this may affect your rights under this contract. In this case we reserve the right not to deal with the complaint.
Notice in writing of any claim or dispute must be received by us no later than 28 days of the date on which the lesson/service ended.
All prices and services, terms and conditions are subject to change at our absolute discretion.
This contract is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
No person who is not a party to this contract agreement will have any right to enforce it pursuant to the Contracts (Rights of Third Parties) Act 1999.