Thank you for booking with Ski With Ease & Board with Ease. We take pride in the products we offer and always aim to deliver a quality service that exceeds your expectations.
(August 2018 onward)
We’re sure you won’t need it, but so you are aware, here’s the inevitable small print associated with your booking/cancellation and amendment policy. So please give this document a read through and get in touch if you have any questions.
OUR MAIN CONTACT DETAILS ARE:
Office: Lorna (+44) 07943 411160
Glenn: (+44) 07531 949273
Ski & Board School Email: [email protected]
WEBSITE USAGE TERMS & CONDITIONS
Welcome to The Ski with Ease / Board with Ease website. By accessing this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ski with Ease / Board with Ease relationship with you in relation to this website. If you do not agree to these conditions of use, please do not use this site.
The term “Ski with Ease or Board with Ease” or “us” or “we” refers to the owner of the website whose company office address is 25 Pinfold Road, Castle Bytham, NG33 4RG. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Copyright:
This site and its contents are the property and copyright of Ski with Ease and Board with Ease snowsport schools. Information is placed on the site in order to be of value to individuals. Items may only be downloaded to a local hard disk or printed for personal use. No part of the content of this site may be, by way of trade or otherwise, lent, resold, hired out or otherwise circulated without the prior permission.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland, England and Wales.
Conditions of Sale:
This section deals with conditions relating to the sale of services by Ski with Ease and Board with Ease agents to you.
Our Contract:
When you place an order to purchase a service from “Ski with Ease” / “Board with Ease” snowsport booking agents we will send you an e-mail confirming receipt of and containing the details of your order. Your order represents an offer to us to purchase a service, which is accepted by us when we receive payment and send e-mail confirmation to you with a receipt.
That acceptance will be complete at the time we send the Meeting Details via E-mail to you.
All other booking conditions for services can be found in the main booking terms & conditions document available on this site.
BOOKING LESSONS TERMS & CONDITIONS
*All prices quoted by us and paid for by you are for instruction and agent fees only, by paying the deposit and or full balance for your lessons confirms that you have read, understood and agree to these terms and conditions. If booking for someone under the age of 18 this also confirms your consent on their behalf as parent/guardian.
To ensure you have the best experience, we are always happy to talk through your ski or snowboard lesson to ensure that it’s right for you. It is ultimately your responsibility to make sure that you book yourself and others in your party into friend/family private lessons and that they are of a similar ability. Where we think it is necessary to ensure that you will get the most out of your lesson/s we may have to split your lesson/s where possible. For example, a 2hr lesson booking split into 2 x 1hr sessions for the different abilities.
LESSONS BOOKING FORM
Start Time & Location
Your lesson start time, duration, dates & location can all be found on your booking form. Our main start locations are:
Morzine: Go to the top of Morzine Pleney Telecabine – As you exit at the top you will see a large restaurant and terrace to your right. Your instructor will be waiting on the snow in front of the restaurant ski racks about halfway down.
Les Gets: Yeti Restaurant – Go to the top of the red Chavannes Telecabine. As you exit you will see the Yeti Restaurant. Walk around to the front seating terrace and your instructor will be standing in front of the ski racks.
Avoriaz: Yeti Restaurant – on the snow standing by the seating area.
Avoriaz: Ardent – Go to the top of the Ardent Telecabine (Linderettes) and as you exit you will see a large map to your left. Your instructor will be standing in front of the map.
Avoriaz: Prodains Express – go to the top of the Prodains Telecabine. As you exit at the top onto the snow your instructor will be waiting in the middle.
When agreed in advance, we may start your ski lesson from a different location. This will be specified on your booking form. *If you need to finish your private ski lesson in a specific location please make your ski instructor aware of this prior to the start of your lesson so that we can do our best to incorporate your needs.
Ski Lift Pass:
Ski lift passes are not included in the price of your ski lesson. It is your responsibility to provide a valid pass for the duration of your lesson(s) or ski course. The pass must give the necessary access to the area intended to be used during the lesson.
Ski Lesson Confirmation:
Your ski lesson is provisionally held until the due date stated on your invoice only. Lessons are not confirmed until the invoice balance has been paid and received in full. Failure to pay by the due date could result in your lesson being canceled and reopened for public booking or, allocation of the lesson could be canceled.
Cancelations by you:
No refunds will be given for any Ski with Ease Ski School / Board with Ease Snowboarding School activity canceled by you. Depending on the amount of notice given, you will be provided with the following amounts of credits that can be used towards an alternative activity with Ski with Ease / Board with Ease Schools:
When cancellation is received in writing by email 28 days or more prior to the start time of your activity, a 100% credit towards an alternative activity will be offered.
When cancellation is received in writing by email less than 28 days but more than 21 days (504 hours) prior to the start time of your activity a 50% credit towards an alternative activity will be offered.
When cancellation is received in writing by email less than 21 days but more than 14 days (336 hours) prior to the start time of your activity a 25% credit towards an alternative activity will be offered.
When cancellation is received in writing by email less than 14 days prior to the start time of your activity, 0% credit will be offered.
Cancellation in writing by email MUST be sent to: [email protected]
We are always sorry if you cannot make the lessons that you have booked in whole or in part due to late arrival, illness, accident, lift mechanical failure or resort closure due to bad weather conditions or for any other cause outside the control of Ski with Ease / Board with Ease snow sports school. If you are unable to attend the lesson on the day, no refund will be given, any rescheduling would be entirely at our discretion. We are, however happy to provide a letter for your insurance company on request.
Cancelations by us:
Ski with Ease / Board with Ease Schools reserves the right to cancel or modify its lessons for a variety of reasons. In the unlikely event that Ski with Ease / Board with Ease Schools has to cancel/amend the details of your lesson you will be offered the following options:
Accepting the changes:
Accepting an alternative lesson with us for equal value. In the case of the new lesson being of higher value then the difference will be paid for by us. In the case of the new lesson being of lower value, the difference in cost will be held as a credit on your account.
If no solution can be found resulting in us canceling your lesson, We will offer you a full refund.
Above the advertised maximum participant’s ski lessons:
We only accept max of 6 people in a beginner private lesson, 7 for intermediates and max of 8 in full day hire and Portes du Soleil tours unless specifically agreed by you or requested by you.
Right of refusal:
We expressly reserve the right to prevent you from participating in any aspect of your selected course or lesson if in the reasonable opinion of our staff you are unsuited to participate, do not have the required ability and/or fitness level, or if you appear to be under the influence of drugs or alcohol. In such an event, no refund or other compensation will be due. Please pay particular attention to the following two sections on ‘Termination & Compensation’ and ‘Medical Conditions & Previous Injuries’.
Termination & Compensation:
Whilst on a Ski with Ease or Bard with Ease lesson, you and your party are expected to behave in an orderly and acceptable manner. We reserve the right at our reasonable discretion, to terminate the lesson of the people who indulge in serious misconduct. If we do so we will have no further responsibility or liability to you, and contractual obligations will be terminated.
Medical Conditions & Previous Injuries:
It is essential that you inform Ski with Ease / Board with Ease School BEFORE booking any lesson with us if you have any pre-existing medical conditions or injuries that may affect your ability to participate fully in your chosen lesson. If your medical condition changes between booking and starting the lesson, it is your responsibility to inform us immediately. Examples include (but are not limited to): high/low blood pressure, heart disease, stroke, diabetes, asthma, ligament problems/surgery, pregnancy, cancer, dizziness and fainting, chest pains and/or shortness of breath during physical activity, bone and joint problems and any respiratory problems. We also need to know any medication you are currently taking, any major operations you have undergone and injuries you may be carrying.
Any information you divulge will be kept strictly confidential. Letting us know about any of the above allows us to tailor our content where appropriate to keep you safe and having fun. In some cases, a doctor’s note stating your ability to take part in the activities outlined in the chosen course may be required. We are not liable for any death, personal injury or illness that occurs from your participation in the course and/or lessons that is a result of a pre-existing medical condition/injury/illness of which you did not make us aware.
Consent To Medical Treatment:
You (the attendee or parent/guardians of attendees under the age of 18) hereby consent to emergency medical treatment being provided to the attendee and authorise Ski with Ease / Board with Ease to sign any authorisation or consent to medical treatment that may be required by the health care provider. All reasonable steps will be taken to contact the parent, guardian or emergency contact in the event that medical attention is required by the attendee.
Insurance:
Ski with Ease Ski School / Board with Ease Snowboarding School does not insure its clients and you are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy, which also includes personal, medical and rescue insurance, with a licensed agent. It is our assumption you will have this when attending lessons.
Ski with Ease / Board with Ease will not be liable to ‘front’ or cover any medical, rescue, 3rd party costs or any other costs that may arise through our professional decision to action items listed in ‘consent to medical treatment’ through failure to be adequately insured on your part.
Responsibility:
Snowsports, including but not limited to skiing and snowboarding are in their nature dangerous activities and carry inherent risks. While we endeavor to make your lesson as safe as possible, you participate in full knowledge and acceptance of these risks. Ski with Ease School / Board with Ease Snowboarding school holds no liability for damage to property or liability for personal injury during our lessons. In the event of death or personal injury to yourself or any of your party under your booking, Ski with Ease / Board with Ease School does not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or injury is caused through no fault of ours or our suppliers, or is due to circumstances which we could not reasonably foresee or have avoided.
Force Majeure:
If you are unable to attend a course due to events outside Ski with Ease / Board with Ease control we will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control.
(‘Force Majeure Event’): A force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; fire, storm flood or other natural disaster, adverse weather conditions (including heavy/insufficient snowfalls or non-freezing conditions), impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport; or impossibility of the use of public or private telecommunications networks.
Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course/lesson.
Vehicles, Personal Possessions & Luggage:
Ski with Ease Ski School / Board with Ease snowboarding School will not be held responsible for any theft or loss of personal belongings from our rented or actual premises or vehicles. Whilst we will endeavor to ensure the security of personal belongings of the party, we cannot guarantee it. Please be aware of this fact and leave expensive/personally valuable items at home.
DATA USAGE & PRIVACY
We take your email address at the time of booking in order to email you a confirmation of your booking, containing the details of your booking as well as a link to the meeting point in your resort. Shortly after booking you will be invited to join our mailing list on which we’ll send you news and information we think you’ll find interesting from time to time. All our email communications contain an opt-out link, should you change your mind at any time. We will not supply your email address, or any other personal details, to third parties or suppliers.
Statement on Cookies:
By using our websites, you agree to us using cookies as set out in our Statement on Cookies.
To find out more about how we collect and use personal data, take a look at our Privacy Policy.
What we use cookies for?:
Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different information is sent back to our systems as you move around our website. You can set up your web browser to refuse cookies, but this means you won’t be able to use all of its features.
Operating our Website: This means that you can navigate around and use the features of our website.
Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
Making Our Marketing Relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
Email Newsletters: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website.
You can opt-out of this in any email we send.
Types of Cookies We Use
Here are the types of cookies our websites use and some more details about what they’re used for:
Application Cookies:
These cookies allow us to make sure you get the best possible experience on our website. They are essential for you to be able to navigate around our website and use the features available.
Drupal Cookies:
Drupal is a content management system, meaning Drupal is used to manage content on informational sites, social media sites, member sites, intranets, and web applications.
Analytical Cookies:
These cookies help us understand how our customers are using the website, so we can make things better.
Google Analytics:
These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Ski with Ease and Google and never shows any confidential information.
Advertising networks:
If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.
The Google Analytics demographics:
Display advertising and display network ad features have been implemented on this site. Visitors can opt-out of Google Analytics using the [Ads Settings]
Refusing cookies and changing your mind after you’ve accepted:
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.
Data usage & privacy:
We take your email address at the time of booking in order to email you a confirmation of your booking, containing the details of your booking as well as a link to the meeting point in your resort. Shortly after booking your email will join our mailing list on which we’ll send you updated news about your resort, offers in resort, lesson updates, and new availability, news and information we think you’ll find interesting from time to time or leading up to your holiday. All our email communications contain an opt-out link, should you change your mind at any time. We will not supply your email address, or any other personal details, to third parties or suppliers. News updates are also on our social media pages if you prefer your news this way.
For more information regarding Data and Privacy please read our Privacy Statement.
Anti-Bribery Policy
We are committed to observing the laws and regulations which govern our operations. Our policy explains our individual responsibility in complying with anti-bribery or anti-corruption laws around the world and ensuring that any third parties that we engage to act on our behalf, do the same. If you have any questions about this policy you should contact Ski with Ease management who are committed to complying with all laws. Any Ski with Ease agent/contractor who violates the rules in this policy or who permits anyone to violate those rules may be subject to appropriate disciplinary action, up to and including dismissal/termination of the contract, and may be subject to personal civil or criminal sanction. Our full anti-bribery policy is available on request.
PHOTO / VIDEO RELEASE
Photography:
Ski with Ease / Board with Ease regularly film during our sessions, this can be for video feedback purposes of your lesson to help you improve. Occasionally we like to showcase your skills on social media and for marketing purposes by turning these clips into video edits or as photos to be distributed online, printed or included in our weekly award certificates, please do let us know if you do not wish photographs or footage of you or your children to be used in this way. We are also asked to create video/photos of your lesson/progress to supply to you at the end of your holiday. You will be asked in advance if we can use the videos on our social media pages.
We promise to only ever use these with good intentions and the following puts that into a more worded version. Please remember if booking for someone under 18 years of age you are consenting on their behalf regarding this photo/video release unless we are instructed by you otherwise.
This section confirms the agreement between you and Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents regarding your participation in Ski with Ease / Board with Ease lessons.
Activities in which you may be photographed or videotaped (herein called the Property) from time to time. For valuable consideration received, you hereby irrevocably grant to Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents perpetually, exclusively, and for all media throughout the world (including print, video, radio, internet and any other electronic medium presently in existence or invented in the future), the right to use and incorporate (alone or together with other materials), in whole or in part, photographs or video footage taken of you as a result of your participation in Ski with Ease / Board with Ease activities. You hereby agree that you will not bring or consent to others bringing claim or action against Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents on the grounds that anything contained in the Property, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, violates any other right whatsoever, including, without limitation, rights of privacy and publicity. You hereby release Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against Ski with Ease / Board with Ease in connection with the Property. This agreement shall not obligate Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents to use the Property or to use any of the rights granted hereunder, or to prepare, produce, exhibit, distribute or exploit the Property. Ski with Ease / Board with Ease and their members, officers, directors, coaches, employees, sponsors, independent contractors and agents shall have the right to assign its rights hereunder, without your consent, in whole or in part, to any person, firm or corporation.
COMPLAINTS
In the unlikely event you may have a complaint, you must inform us as soon as possible, preferably in writing, and in resort. We will confirm receipt of your complaint, clarify it to confirm understanding, and do everything reasonable to settle the matter to your satisfaction and our own. If you do not inform us of your complaint immediately the problem occurs we may not be able to investigate and address it, in this case we reserve the right not to deal with the complaint.